Interactive Voice Response Solutions
IVR Components (Systems, Software and Applications)
Database Systems Corp. (DSC) is a leading provider of call processing phone systems. Calls are automatically answered using DSC's award winning IVR solutions.
IVR (Interactive voice response) phone answering service is provided by virtually all businesses and government organizations that have customers or members that need to obtain information by phone.
DSC provides both IVR computer phone systems and IVR outsourcing services.
An Interactive Voice Response System plays pre-recorded voice prompts and the caller typically presses a number on a telephone keypad to select the option associated with the voice prompt.
This interaction allows the caller to communicate with the phone system to either obtain information or to engage in a transaction. The IVR computer phone system can access information from virtually any source.
Database Systems Corp. (DSC) is a leading IVR organization that provides turnkey IVR solutions and applications. These programs are designed by our experienced programming staff and can be developed quickly and efficiently.
Contact DSC to learn more about DSC's interactive voice response technology and services.
Sara Lee Corporation
Sara Lee Corporation is a global manufacturer and marketer of high-quality, brand-name products for consumers throughout the world. With headquarters in Chicago, Sara Lee Corporation has operations in 55 countries and markets branded products in nearly 200 nations.
Sara Lee Corporation's leading brand names are household words around the globe. Sara Lee's preeminent brands are built on consumer needs and expectations, offering exceptional quality and value.
Sara Lee acquired a WIZARD interactive voice response phone system from DSC to process after-hour orders for it's clothing and apparel line of products. This IVR computer phone allows Sara Lee consumers to place orders for clothing products without the need for a sales representative. Orders are recorded after-hours and are submitted for fulfillment the next business day.
The DSC IVR components include an IVR phone system which combines an industry standard IVR server (computer hardware) with DSC's internally developed IVR software as well as IVR applications developed specifically for each client.
The following information is provided to assist you in learning more about IVRS and how Database Systems Corp. can provide your organization with this call processing technology.
The computer hardware component of the DSC IVR phone system is comprised on industry standard equipment. DSC provides two different models of IVR phones, the WIZARD analog IVR system and the PACER digital IVR system. The PACER IVR phone system is deployed throughout DSC's data centers and process all of our customers' inbound IVR calls.
The WIZARD Interactive Voice Response System supports anywhere from 4 to 48 analog phone lines. The PACER IVR system supports 24 to 480 digital T1 phone lines. Additionally, the PACER IVR systems can be networked to provide a far greater number of digital line support.
DSC provides its own interactive voice response software library. Routines can be called from most modern computer programming languages including Visual Basic, C and C++.
This IVR software uses pre-recorded phone prompts as menus to allow callers the option to obtain information maintained in remote databases or web servers. Telephone keypad entries (DTMF signals) are gathered from the caller to collect information and to provide navigation through simple to complex IVR menu structures.
DSC custom IVR software provides information back to the caller in the form of either recorded voice messages or data that is converted realtime using our text to speech translators. The IVR can also route the caller to a representative local to the center or transfer the call to an outside telephone number.
DSC maintains its own secure data center that provides phone answering services for our customers. Using PACER IVR phone systems and IVR software, DSC provides comprehensive and affordable custom IVR solutions to virtually any size organization including government departments and businesses and corporations.
Our IVR hosting service processes incoming phone calls (usually 800 numbers or the equivalent) by presenting callers with a
phone menu of items from which to choose. The IVR can process each caller's request automatically or the call can be routed to a representative of our clients.
Contact Database Systems Corp.
Contact Us Today to learn more about our interactive voice response service and phone systems.