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Interactive Voice Response
Interactive Voice Response Service
Interactive Voice Response Service
Database Systems Corp. (DSC) is a recognized leader in providing custom IVR services and phone system.
Interactive voice response (IVR) is a technology that automatically answers incoming calls using computer telephony integration (CTI).
An IVR answers the inbound call by playing a greeting message and presenting the caller with a menu of options. Calls can be processed completely by the computer phone system or can be intelligently routed to call center agents.
Organizations use interactive voice response technology to provide customers with fast and efficient services while reducing the cost of providing information. Callers can use an IVR to obtain information or to process transactions 24 hours a day, 7 days a week.
Interactive voice response solutions and services include the following:
DSC has been in business since 1978, providing computer software and solutions including phone applications, particularly for the call center industry.
Contact DSC to learn more about our Interactive Voice Response (IVR) services and turnkey systems.
Arlington Transit
ART - Arlington Transit operates within Arlington County, Virginia, supplementing Metrobus with smaller, neighborhood-friendly vehicles and providing access to Metrorail and Virginia Railway Express (VRE). Most of ART's state-of-the ART buses operate on clean-burning natural gas; all have climate control to keep you comfortable and dependable schedules to keep you on time." - www.commuterpage.com
ART uses our interactive voice response services and technology to assist commuters who are waiting for a bus service.
While waiting at a bus stop, callers can use their cell phone to call an 800 number displayed at the terminal. The call can enter the bus stop number on the phone keypad and our IVR service sends a query to a central dispatch website retrieving information about the next bus to arrive at this particular stop. Data is pushed to our phone system using VXML protocol and is converted using our text to speech program. This message in turn is played to the caller, giving them the approximate time of the next bus arrival.
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Custom Interactive Voice Response Services
The following turnkey IVR applications have been developed by Database Systems Corp. for its clients. These interactive voice response applications run on DSC's IVR call center.
- Testing and Interviewing
- Business Phone Services
- Professional Phone Services
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- Community Phone Services
- Customer Services By Phone
- Personal Phone Services
- Business Phone Applications
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Contact Database Systems Corp.
Contact Us Today to learn more about our custom interactive voice response systems and interactive voice response software including development and IVR outsourcing services.
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