Custom IVR Systems
Interactive Voice Response Systems
An IVR (Interactive Voice Response) phone system (IVRS) is a computer system that manages incoming phone calls. Modern IVR systems contain independent processing capability along with telecommunications boards to process phone functions. This allows the IVR system to manage multiple incoming calls at once. The DSC IVR phone system integrates an Intel processor with one or more computer telephony boards from Dialogic. These modern IVR solutions can handle hundreds of simultaneous phone calls and can be networked to handle thousands of calls at once.
Database Systems Corp. (DSC) has developed internally all of the software necessary to accomplish this integration. DSC has likewise developed a host of custom IVR phone applications to satisfy the requirements of its customers.
DSC is a leading provider of IVR phone systems, but also provides automated call answering services to its outsourcing clients. IVR systems from DSC blend state-of-the-art telecommunications equipment with DSC's own award winning IVR software.
An Interactive Voice Response System (IVRS) allows a person, typically a telephone caller, to select an option from a voice menu and interact with a call handling system. This process can be a simple information lookup or can be a complex business transaction.
Generally an IVR system plays a pre-recorded voice prompt and the caller presses a number on a telephone keypad to select an option.
DSC also provides complete IVR software services and IVR applications development. From simple to complex phone applications, DSC personnel can design, develop, test and implement phone campaigns quickly and have a phone program in place with a minimal amount of time.
Contact DSC to learn more about DSC's custom IVR systems, outsourcing services and development programs.
Clarksdale Public Utilities
"Water and electricity inside the City of Clarksdale are provided by the non-profit Clarksdale Public Utilities. The local power company has two steam plants with a combined generation capacity of 63 megawatts. An interconnection with Entergy provides for the purchase of power in the event additional capacity is needed. Public power provides some of the lowest energy costs you can find. Water is provided by deep wells and four elevated tanks with a combined capacity of one million gallons." - www.clarksdale-ms.com
The Clarksdale Public Utilities acquired a WIZARD interactive voice response system from Database Systems Corp. to process requests for information from utility service customers. Their IVR system was developed by DSC to allow consumers to automatically call and obtain information such as power outages 24 hours a day, seven days a week.
PACER Digital IVR Systems
DSC provides turnkey IVR phone systems for medium to large scale phone centers with the PACER phone system. Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country.
The PACER phone system supports multiple digital T1's with capacity from 24 to 480 phone lines. These systems can be networked to provide call applications for virtually any sized call center or phone answering center. Using an 'Open IVR' network approach, IVR applications can be developed on separate servers that control the flow of information and the transfer of inbound calls.
WIZARD Analog IVR Phone System
DSC offers a complete, affordable and expandable IVR system called the WIZARD phone series. Features include an easy to use IVR Software that leads the developer step by step through the creation of custom phone applications.
The 4 line IVR system includes a Wizard setup program or comes optionally with a comprehensive IVR software development toolkit.
IVR System Features
- Industrial Quality PC (Monitor Optional)
- Intel/Dialogic Telephony Card(s)
- PACER supports 24 - 480 Digital Lines Per System
- WIZARD support 1 - 96 analog phone lines
- Integrated IVR / ACD software
- Multiple Networked Systems Working In Parallel
- Windows OS
- Multiple IVR Scripts
- IVR Software Development Libraries
- Text To Speech Integration
- Touch Phone Navigation
- Hearing Impaired TDD / TTY Phone device support
- Call Monitoring and Recording
- Message Forwarding
Contact Database Systems Corp.
Contact Us Today to learn more about our custom IVR phone systems.