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Custom IVR Systems
Interactive Voice Response Systems
IVR Phone Systems
Database Systems Corp. (DSC) is a leading provider of automated call answering services and IVR phone systems. IVR systems from DSC are composed of Intel processors with Windows OS and Dialogic computer telephony boards.
In computer telephony, an interactive voice response system (IVRS) is a computerized system that allows a person, typically a telephone caller, to select an option from a voice menu and otherwise interface with a computer system.
Generally an IVR system plays a pre-recorded voice prompt to which the individual presses a number on a telephone keypad to select the option, or speaks simple answers such as "yes", "no", or numbers in response to the voice prompts.
Database Systems Corp. (DSC) is a leading provider of computer telephony integration products including interactive voice response (IVR) systems and IVR applications software.
DSC also provides complete IVR software services and ivr applications development. From simple to complex phone applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your phone program in place with a minimal amount of time.
Contact DSC to learn more about our custom IVR outsourcing and development services.
Sara Lee Corporation
Sara Lee Corporation is a global manufacturer and marketer of high-quality, brand-name products for consumers throughout the world. With headquarters in Chicago, Sara Lee Corporation has operations in 55 countries and markets branded products in nearly 200 nations.
Sara Lee Corporation's leading brand names are household words around the globe. Sara Lee's preeminent brands are built on consumer needs and expectations, offering exceptional quality and value.
Sara Lee acquired a WIZARD interactive voice response system from Database Systems Corp. to process after-hour orders for it's clothing and apparel line of products. Our IVR system is designed to allow consumers to place orders for clothing products without the need for a sales representative. Orders are recorded after-hours and are submitted for fulfillment the next business day.
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PACER Digital IVR Systems
DSC provides IVR phone systems for medium to large scale phone centers with the PACER phone system. Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country.
The PACER phone system supports multiple digital T1's with capacity from 24 to 480 phone lines. These systems can be networked to provide call applications for virtually any sized call center or phone answering center. Using an 'Open IVR' network approach, IVR applications can be developed on separate servers that control the flow of information and the transfer of inbound calls.
WIZARD Analog IVR Phone System
DSC offers a complete, affordable and expandable IVR system called the WIZARD phone series. Features include an easy to use IVR Software that leads the developer step by step through the creation of custom phone applications.
The 4 line IVR system includes a Wizard setup program or comes optionally with a comprehensive IVR software development toolkit.
IVR System Features
- Industrial Quality PC (Monitor Optional)
- Intel/Dialogic Telephony Card(s)
- PACER supports 24 - 480 Digital Lines Per System
- WIZARD support 1 - 96 analog phone lines
- Integrated ACD software
- Multiple Networked Systems Working In Parallel
- Windows OS
- Multiple IVR Scripts
- IVR Software Development Libraries
- Text To Speech Integration
- Touch Phone Navigation
- Hearing Impaired TDD / TTY Phone device support
- Call Monitoring and Recording
- Message Forwarding
Contact Database Systems Corp.
Contact Us Today to learn more about our custom IVR phone systems.
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