Interactive Voice Response
Interactive Voice Response Technology
IVR Phone Systems and Software
Interactive voice response technology includes call answering phone systems and the software required to manage and operate these systems. Interactive voice response applications address the specific needs and requirements of IVR clients and users.
Database Systems Corp. (DSC) IVR technology has been helping organizations streamline their call processing functions for decades. DSC provides both automatic call answering services as well as outbound dialing campaigns for businesses and government agencies throughout the USA and Canada.
DSC IVR technology includes a modern Windows IVR PC with Dialogic IVR software library routines and computer telephony boards. This state-of-the-art phone technology is combined with our extensive computer telephony software to perform both inbound call distribution as well as outbound calling campaigns.
Besides offering these full featured IVRS (IVR systems) and software solutions, DSC provides IVR outsourcing services at our multiple call centers.
Contact DSC to learn more about these interactive voice response solutions.
"ConocoPhillips is an international, integrated energy company. It is the third-largest integrated energy company in the United States, based on market capitalization, oil and gas proved reserves and production; and the second-largest refiner in the United States. Worldwide, of nongovernment-controlled companies, ConocoPhillips has the sixth-largest total of proved reserves; and based on crude oil capacity, is the fifth-largest refiner.” - www.conocophillips.com
ConocoPhillips selected DSC to provide voice broadcasting and interactive voice response service. ConocoPhillips uses our advanced emergency notification call center and service at its Houston headquarters. ConocoPhillips utilizes both our inbound IVR hosting services as well as our voice message broadcasting services to notify its employees in the event of an emergency in any of its oil drilling operations in Saudi Arabia.
Interactive Voice Response Software Technology
IVR software from DSC includes IVR development tools for creating interactive voice response solutions quickly and efficiently.
The IVR program provided with each system guides you through the definition of these applications and your phone answering campaigns can be operational quickly.
Phone applications such as IVR surveys can now be created and maintained in a simple and visual manner.
Software created for our IVR systems is portable and can be transferred to any other WIZARD or PACER phone system.
Thus the investment in your phone application is not lost as your organization grows from a small analog IVR phone system to the larger digital PACER series.
Flexibility and growth - keys to business success. To see a sample of our IVR software library routines, please view our IVR software manual.
Interactive Voice Response Hosting Technology
Besides offering interactive voice response software and interactive voice response systems, DSC provides its clients with IVR hosting services. If your calling campaign has peak spikes in call volumes, it may be cost effective for your organization to outsource these calls rather than maintaining a large phone system and resources necessary to handle this peak volume.
Likewise, if you need to implement a new inbound call campaign quickly, outsourcing at our IVR call center might be the most expediant way of implementing this campaign.
The following are just a few of the services and options provided to our hosted IVR clients:
- Your Own 800 Number
- Unlimited Menu Selection By Caller
- Simple To Complex Call Routing
- Outside Phone Transferring Rules
- Database Access and Update
- Website and Server Data Access
- Text To Speech Converter
- Call Recording and Retrieval Service
- Professional Voice Prompts
- IVR / ACD Integration
- Online Reporting
- Much More....
Interactive Voice Response System Technology
DSC offers complete turnkey IVR interactive voice response phone equipment. Features include our easy to use IVR software that leads you step by step through the development of your own custom phone applications.
Our WIZARD entry level IVRS (IVR systems) support 4 - 48 analog lines and include our simple setup program or comes optionally with our IVR software development library.
If your call volume requires more phone lines, our digital PACER IVR platform supports hundreds to thousands of phone lines.
Contact Database Systems Corp.
Contact Us Today to learn more about our custom interactive voice response solutions which include IVR phone systems, software and outsourcing services.