Interactive Voice Response Systems
Database Systems Corp. (DSC) provides technology that allows callers to automatically obtain information or perform simple to complex transaction over the phone without interacting with an operator. If the caller does need live assistance, this technology can intelligently route the caller to the most qualified (and available) human operator.
An IVRS (Interactive Voice Response System) is a computer system that manages incoming phone calls. Modern IVR systems contain independent processing capability along with telecommunications boards to process phone functions. This allows the IVR system to manage multiple incoming calls at once. The DSC IVR phone system integrates an Intel processor with one or more computer telephony boards from Dialogic. These modern IVR solutions can handle hundreds of simultaneous phone calls and can be networked to handle thousands of calls at once.
DSC has created internally all of the software necessary to accomplish this integration. DSC has likewise developed a host of custom IVR phone applications to satisfy the requirements of its customers.
An Interactive Voice Response System (IVRS) allows a person, typically a telephone caller, to select an option from a voice menu and interact with a call handling system. This process can be a simple information lookup or can be a complex business transaction.
Generally an IVR system plays a pre-recorded voice prompt and the caller presses a number on a telephone keypad to select an option.
DSC also provides complete IVR software services and IVR applications development. From simple to complex phone applications, DSC personnel can design, develop, test and implement phone campaigns quickly and have a phone program in place with a minimal amount of time.
Contact DSC to learn more about our Interactive Voice Response systems (IVRS) and call answering services.
The American Red Cross
"The American Red Cross is a humanitarian organization that provides emergency assistance, disaster relief and education inside the United States, as part of the International Federation of Red Cross and Red Crescent Societies.
Today, in addition to domestic disaster relief, the American Red Cross offers compassionate services in five other areas: community services that help the needy; support and comfort for military members and their families; the collection, processing and distribution of lifesaving blood and blood products; educational programs that promote health and safety; and international relief and development programs." - www.redcross.org
Database Systems Corp. was selected by The American Red Cross to provide our WIZARD call processing phone system for it's community and employee notification requirements. The American Red Cross uses this system and interactive voice response application to send recorded messages to employees and emergency response personnel during a disaster. Using DSC's inbound IVR and voice broadcasting on this system, American Red Cross personnel can record messages over the phone and transmit these messages to selected groups.
Interactive Voice Response Systems (IVRS)
Interactive voice response technology from DSC is comprised of two distinct IVR phone systems. The PACER IVR system answers incoming calls from digital T1 phone lines. The WIZARD IVR phone system processes incoming phone calls arriving from analog phone lines.
PACER Digital IVRS
DSC provides IVR solutions for medium to large scale phone centers using our PACER phone system. These business phone systems are very popular for service organizations, allowing customers and prospects to call your organization anywhere in the country day or night.
The PACER IVRS can support multiple digital T1s. Thus the capacity of this system ranges from 24 to 500 phone lines per system. These systems can be networked to provide call capacity for virtually any sized call center or phone answering center.
WIZARD Analog IVRS
DSC offers an affordable and expandable custom IVRS that are priced below $10,000. This computer telephony platform is called the WIZARD IVR phone system. Features include our easy to use IVR Wizard software that leads you step by step through the management of your own custom phone answering solutions.
The starting WIZARD is a 4 line IVRS that includes our setup software or comes optionally with our comprehensive IVR Software development toolkit.
Program your own IVR system or let our experienced and professional staff provide you with custom IVR applications. These IVR applications can be easily ported to our digital PACER phone system when your call volume requires a larger system.
Contact Database Systems Corp.
Contact Us Today to learn more about our custom interactive voice response equipment, software as well as our comprehensive interactive voice response service.