Outsourced IVR Services
To save money and to expand call processing capacity, many organizations today are turning to outsourcing service agencies.
Database Systems Corp. (DSC) is a leading provider of automated call answering services and interactive voice response (IVR) phone systems. DSC IVR services include both outsourced call answering as well as the development of custom IVR applications.
IVR applications can reside on IVR phone systems provided by DSC or DSC can manage this application using IVR outsourcing services using its secure call center.
With IVR software that was internally developed by DSC, IVR call answering services can be provided to any size group or organization. Our inhouse IVR service processes incoming calls using technology that answers calls without an operator.
DSC employs an experienced IVR programming staff that can deliver comprehensive IVR solutions quickly.
Using this advanced technology, information can be provided to your callers at the touch of a phone keypad, 24 hours a day.
From web integration to external database access using voice XML messaging, DSC can develop comprehensive information applications in a short period of time.
Contact DSC to learn more about DSC's custom IVR outsourcing and development services.
National Small Business Alliance (NSBA)
"The National Small Business Alliance was established by lifelong entrepreneurs who know first hand the challenges small business professionals face in today's fiercely competitive environment. To address these unique needs and requirements, NSBA has established relationships with major suppliers to provide the same discounts and privileges generally reserved for much larger organizations." - www.natlsba.com
NSBA utilizes our interactive voice response phone service to process incoming calls from registered clients. Their outsourced IVR application answers frequently asked questions (through touch phone menu responses) and prompts the caller for an account number if the caller needs to speak with a customer support member. The telephone survey call is then transferred to an agent.
Custom IVR Programming
DSC offers comprehensive and custom IVR development and consulting services. From simple to complex phone applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your phone program in place with a minimal amount of time.
Our highly experienced development staff have designed and programmed hundreds of different interactive voice response applications
such as telephone surveys. This professional group can analyse your phone needs and design it to meet your requirements. Our IVR application will answer your calls according to the rules dictated by your business.
Custom IVR Outsourcing
The following are just a few of the features and options available to DSC IVR service clients:
- Complete IVR Outsourcing Services.
- Your Own 800 Phone Number
- Unlimited IVR Menu Selection By Caller
- Simple To Complex Call Routing
- Outside Phone Transferring Rules
- Database Access and Update
- Website and Server Data Access
- Simple To Complex IVR Scripts
- Text To Speech Converter
- Call Recording and Retrieval Service
- Professional Voice Prompts
- Online Reporting
- Much More....
Contact Database Systems Corp.
Contact Us Today to learn more about our custom IVR development and outsourcing services.