Interactive Voice Response
IVR Phone Systems And Outsourcing
Interactive Voice Response Solutions
Interactive voice response technology features our award winning IVR (Interactive Voice Response) software and phone systems. Interactive voice response applications address the specific needs and requirements of callers and organizations needing to provide timely and relevant information.
Database Systems Corp. (DSC) provides IVR solutions that are both affordable and expandable. DSC provides IVR phone systems, software, development services and IVR hosting services to communities, businesses and government organizations alike. These modern IVR phone systems include a Windows PC with telecommunications boards and Dialogic IVR software from DSC. These highly adaptable and flexible phone systems can perform both inbound call distribution as well as outbound dialing campaigns.
Interactive voice response solutions from DSC has been helping organizations streamline their call processing functions for decades. DSC provides both automatic call answering services as well as outbound dialing campaigns for businesses and government agencies throughout the USA and Canada.
DSC IVR solutions feature a modern Windows IVR PC with Dialogic IVR software library routines and computer telephony boards. This state-of-the-art phone technology is combined with our extensive computer telephony software to perform both inbound call distribution as well as outbound calling campaigns.
Besides offering these full featured IVRS (IVR phone systems) and software solutions, DSC provides IVR outsourcing services at our multiple call centers.
Contact DSC to learn more about our Interactive voice response solutions.
"L-3 Communications is a prime contractor in Command, Control and Communications, Intelligence, Surveillance and Reconnaissance (C≥ISR), Government Services, Aircraft Modernization and Maintenance (AM&M) and has the broadest base of Specialized Products in the industry. L-3 is also a major provider of homeland defense products and services for a variety of emerging markets." - www.l-3com.com
Database Systems Corp has provided L-3 Communications with one of our interactive voice response phone systems to process incoming calls from their employees and contractors.
The phone system answers frequently asked questions (through touchphone menu responses) and prompts the caller for an identification number for security purposes. The call is then processed entirely by this IVR system.
Interactive Voice Response System Solutions
DSC offers complete turnkey IVR (interactive voice response) phone systems. Features include our easy to use IVR software that leads you step by step through the development of your own custom phone applications.
Our WIZARD entry level IVRS (IVR systems) support 4 - 48 analog lines and include our simple setup program or comes optionally with our IVR software development library.
If your call volume requires more phone lines, our digital PACER IVR platform supports hundreds to thousands of phone lines.
Interactive Voice Response Outsourcing Solutions
Besides offering interactive voice response software and interactive voice response systems, DSC provides its clients with IVR hosting services. If your calling campaign has peak spikes in call volumes, it may be cost effective for your organization to outsource these calls rather than maintaining a large phone system and resources necessary to handle this peak volume.
Likewise, if you need to implement a new inbound call campaign quickly, outsourcing at our IVR call center might be the most expediant way of implementing this campaign.
The following are just a few of the services and options provided to our hosted IVR clients:
- Your Own 800 Number
- Unlimited Menu Selection By Caller
- Simple To Complex Call Routing
- Outside Phone Transferring Rules
- Database Access and Update
- IVR / ACD Integration
- Website and Server Data Access
- Text To Speech Converter
- Call Recording and Retrieval Service
- Professional Voice Prompts
- Online Reporting
- Much More....
Interactive Voice Response Software Solutions
IVR software from DSC includes IVR development tools for creating interactive voice response solutions quickly and efficiently.
The IVR program provided with each system guides you through the definition of these applications and your phone answering campaigns can be operational quickly.
Phone applications such as IVR surveys can now be created and maintained in a simple and visual manner.
Software created for our IVR systems is portable and can be transferred to any other WIZARD or PACER phone system.
Thus the investment in your phone application is not lost as your organization grows from a small analog IVR phone system to the larger digital PACER series.
Flexibility and growth - keys to business success. To see a sample of our IVR software library routines, please view our IVR software manual.
Contact Database Systems Corp.
Contact Us Today to learn more about our custom interactive voice response phone systems, software and outsourcing services.