Interactive Voice Response Systems
IVRS Software Solutions
Database Systems Corp. (DSC) provides custom IVRS (interactive voice response system) software for both commercial businesses as well as community and government organizations.
IVR software manages incoming phone calls and is used to develop a wide variety of call applications. DSC application developers use the latest IVR design concepts when creating these custom IVR phone applications.
DSC phone software provides information back to the caller in the form of recorded messages or converts digitally stored data using text to speech programs. The IVRS can transfer the caller to a "live" agent or route the call to an outside phone number or extension.
Interactive voice response technology automates the interaction of telephone callers with a phone system. DSC IVR systems use voice recorded prompts and menus to present information to callers. Keypad (DTMF signal) entries are gathered from the caller to collect information and to provide navigation through simple to complex IVR menu structures.
Contact DSC to learn more about our custom IVRS software and phone systems.
Customer Profile - Go To Traffic School
"Go To Traffic School is the Internet's most popular online traffic school course. We have online traffic school programs for ticket dismissal, insurance reduction, safe driver points, and fleet driver safety programs.
This program is best suited for those who have received a traffic ticket and would like to take traffic school online so that the traffic ticket does not appear on their record, those who would like to lower their insurance premiums, and those who need to take a driver safety course for their work.
." - www.gototrafficschool.com
GoToTrafficSchool.com utilizes our digital IVR system and IVRS software to provide automated phone testing to their students. Student enrollees can complete their driving school tests online or over the phone.
Custom IVRS Features
- Client/Server Architecture
- C or C++ library
- Visual Basic interface
- Play Message and Prompt
- Interactive Voice Response Phone Key Input
- Play Music On Hold
- Call Outside Line and Transfer Call
- Call Outside Line and Prompt for Input
- Connect Caller to Outside party
- Record Caller Message and Store
- Extensive IVR software library of routines
- Database Access and Update
- Text To Speech Software (TTS)
- Mix Messages and Text
- Programming Wizard for Fast Development
- DNIS Controlled
- Multiple IVR Scripts
- User Navigation and Selection
- IVR Voice Mail
- Route Caller to Selected IVR Agent Groups
- Response Logging and Reports
Contact Database Systems Corp.
Contact Us Today to learn more about our custom interactive voice response applications.