IVR Service and Systems
Interactive Voice Response
Database Systems Corp. (DSC) provides call center technology including the latest call processing systems and services. DSC specializes in automatic phone technology including interactive voice response (IVR) phones and outsourcing services.
Whether your organization needs to purchase an IVR system or utilize hosted IVR services, DSC can develop a custom IVR solution that meets your phone answering requirements.
DSC provides complete custom IVR application development services including automated call handling projects such as customer satisfaction surveys.
From simple to complex phone answering applications, DSC's experienced development team can design, program, test and install your phone application quickly and have it in place within a short period of time.
If you have an IVR application that needs to be developed or hosted on our call center, please contact us by submitting your requirements online through our IVR Registration form.
Contact DSC to learn more about our custom IVR systems and outsourcing services.
Capital One Financial Corporation
"Capital One, headquartered in McLean, Virginia, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Capital One has emerged as one of the America's largest consumer franchises with approximately 45 million customer accounts and one of the nation's most recognized brands."
Capital One employees utilize our IVR hosting services and interactive voice response data center to manage redemption codes for Capital One customers. After entering a branch number, the employee is given the next available redemption code and confirms its presentation to a client.
Custom IVR Solutions
Database Systems Corp. provides a complete line of custom IVR solutions. These include phone systems, software development services and hosted IVR outsourcing services. The following are some of the programs available from DSC.
DSC maintains its own secure data center that provides Interactive Voice Response services for our customers. Using PACER phone systems and IVR software, DSC provides comprehensive and affordable custom IVR solutions to virtually any size organization including government departments and businesses and corporations.
Our IVR hosting service processes incoming phone calls (usually 800 numbers or the equivalent) by presenting callers with a phone menu of items from which to choose. The IVR can process each caller's request automatically or the call can be routed to a representative of our clients.
DSC has developed two series of IVR telephone systems, the WIZARD analog phone and the PACER digital phone system. These complete call processing phone systems are provided to our clients who wish to own and maintain their own system. PACER phone systems are also used exclusively at our own call centers for handling all of our clients' inbound call applications.
The WIZARD system (IVRS) supports 4 to 48 analog phone lines, wherease the PACER system can support from 24 to 480 digital phone lines. The PACER systems can be networked to provide a far greater number of digital line support.
DSC has developed a unique IVR software library that can be embedded within most modern computer programming languages including C and C++.
This IVR software uses recorded voice prompts as menus to provide callers with information maintained in the application or in remote databases or web servers. Telephone keypad entries (DTMF signals) are gathered from the caller to collect information and to provide navigation through simple to complex IVR menu structures.
DSC custom IVR software provides information back to the caller in the form of pre-recorded voice messages or data that is converted realtime using our text to speech translators. The IVR can also route the caller to a representative local to the center or transfer the call to an outside telephone number.
Database Systems Corp. developers use the traditional systems approach when creating interactive voice response applications for clients (both systems and hosted IVR customers). The following are the basic development steps performed by the development team at DSC.
DSC has developed numerous custom phone applications over the years using our IVR software and phone systems. These applications span many different industries and community groups including schools, government organizations, businesses and private groups.
For a listing of some of our applications and clients, please visit our phone applications web page.
DSC markets a telephone reassurance program called CARE (Call Reassurance) that utilizes our IVR technology.
Here is a list of some of the industries and custom applications that have been served and developed by our IVR development staff.
- Advertising Services
- Church Information Service
- Emergency Information
- Communications Services
- Community Information
- Customer Services
- Collections Payment
- Education Services
- Entertainment Schedules
- Financial Information
- Fund Raising and Volunteers
- Government Information
- Health and Fitness
- Phone Surveys
- Clinical Trials
- Business To Business Services
- Health Care Information
- Human Resources Communication
- Insurance Services
- Business Locator Service
- Marketing Information
- Mortgage Applications
- Political Information Services
- Publication Subscriptions
- Real Estate Listings
- Travel Related Information
- Transportation Applications
- Utility Information
- Messaging Services
- Customer Satisfaction Poll
Contact Us Today to learn more about our custom interactive voice response systems and services.