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Custom IVR Solutions
Interactive Voice Response
Custom IVR Phone Systems and Service
Database Systems Corp. (DSC) provides call center technology including the latest call processing systems and services. DSC specializes in automatic phone technology including interactive voice response (IVR) phones and outsourcing services.
Whether your organization needs to purchase an IVR system or utilize hosted IVR services, DSC can develop a custom IVR solution that meets your phone answering requirements.
DSC provides complete custom IVR application development services including automated call handling projects such as customer satisfaction surveys.
From simple to complex phone answering applications, DSC's experienced development team can design, program, test and install your phone application quickly and have it in place within a short period of time.
What Is Interactive Voice Response?
"Interactive Voice Response, or IVR, is a computerized phone system that enables a person, typically a telephone caller, to make a selection from a voice menu. The selection is made using touchphone keypad entries or voice responses. This interaction allows the individual to communicate with the phone system and thus the computer system.
The phone system plays pre-recorded voice prompts and the person typically presses a number on a telephone keypad to select the option associated with the voice prompt."
If you have an IVR application that needs to be developed or hosted on our call center, please contact us by submitting your requirements online through our IVR Registration form.
Contact DSC to learn more about our custom IVR systems and outsourcing services.
Arlington Transit
ART - Arlington Transit operates within Arlington County, Virginia, supplementing Metrobus with smaller, neighborhood-friendly vehicles and providing access to Metrorail and Virginia Railway Express (VRE). Most of ART's state-of-the ART buses operate on clean-burning natural gas; all have climate control to keep you comfortable and dependable schedules to keep you on time." - www.commuterpage.com
ART uses our custom interactive voice response IVR phone services and technology to assist commuters waiting for bus service.
While waiting for bus service, callers can use their cell phone to call an 800 number published at a bus stop. They enter the bus stop number on the phone keypad and our service sends a query to a central dispatch website retrieving information about the next bus to arrive at this particular stop. Data is pushed to our phone system using VXML protocal and is converted using our text to speech program. This message in turn is played to the caller, giving them the approximate time of the next bus arrival.
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Custom IVR Solutions
Database Systems Corp. provides a complete line of custom IVR solutions. These include phone systems, software development services and hosted IVR outsourcing services. The following are some of the programs available from DSC.
DSC maintains its own secure data center that provides phone answering services for our customers. Using PACER IVR phone systems and IVR software, DSC provides comprehensive and affordable custom IVR solutions to virtually any size organization including government departments and businesses and corporations.
Our IVR hosting service processes incoming phone calls (usually 800 numbers or the equivalent) by presenting callers with a phone menu of items from which to choose. The IVR can process each caller's request automatically or the call can be routed to a representative of our clients.
DSC has developed two series of IVR telephone systems, the WIZARD IVR analog phone and the PACER IVR digital phone system. These complete call processing phone systems are provided to our clients who wish to own and maintain their own system. PACER IVR phone systems are also used exclusively at our own call centers for handling all of our clients' inbound call applications.
The WIZARD IVR system (IVRS) supports 4 to 48 analog phone lines, wherease the PACER system can support from 24 to 480 digital phone lines. The PACER IVR systems can be networked to provide a far greater number of digital line support.
DSC has developed a unique IVR software library that can be embedded within most modern computer programming languages including C and C++.
This IVR software uses recorded voice prompts as menus to provide callers with information maintained in the application or in remote databases or web servers. Telephone keypad entries (DTMF signals) are gathered from the caller to collect information and to provide navigation through simple to complex IVR menu structures.
DSC custom IVR software provides information back to the caller in the form of pre-recorded voice messages or data that is converted realtime using our text to speech translators. The IVR can also route the caller to a representative local to the center or transfer the call to an outside telephone number.
Database Systems Corp. developers use the traditional systems approach when creating interactive voice response applications for clients (both systems and hosted IVR customers). The following are the basic development steps performed by the development team at DSC.
DSC has developed numerous custom phone applications over the years using our IVR software and phone systems. These applications span many different industries and community groups including schools, government organizations, businesses and private groups.
For a listing of some of our applications and clients, please visit our phone applications web page.
DSC markets a telephone reassurance program called CARE (Call Reassurance) that utilizes our IVR technology.
Here is a list of some of the industries and custom applications that have been served and developed by our IVR development staff.
- Advertising Services
- Church Information Service
- Emergency Information
- Communications Services
- Community Information
- Customer Services
- Collections Payment
- Education Services
- Entertainment Schedules
- Financial Information
- Fund Raising and Volunteers
- Government Information
- Health and Fitness
- Phone Surveys
- Clinical Trials
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- Business To Business Services
- Health Care Information
- Human Resources Communication
- Insurance Services
- Business Locator Service
- Marketing Information
- Mortgage Applications
- Political Information Services
- Publication Subscriptions
- Real Estate Listings
- Travel Related Information
- Transportation Applications
- Utility Information
- Messaging Services
- Customer Satisfaction Poll
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Contact Database Systems Corp.
Contact Us Today to learn more about our custom interactive voice response systems and services.
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